Return Policy

Return & Refund Policy

At TechCity Oman, we value our customers and strive to provide the best products and services. If for any reason you are not completely satisfied with your purchase, we’re here to help.

1. Returns

• Products can be returned within 15 days of purchase with a valid receipt.

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

• Certain items such as software, downloadable products, gift cards, and clearance items are non-returnable.

2. Exchanges

• If you receive a defective or damaged product, we will arrange for an exchange of the same product, subject to availability.

• If the product is not available, you may choose a replacement product of equal value or request a refund.

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original method of payment within 7–14 working days.

• Shipping charges are non-refundable.

4. Return Process

• To initiate a return, please contact us at [support@techcityoman.com] or call +968 7726 8165.

• Customers are responsible for return shipping costs, unless the return is due to an error or defective product.

5. Warranty

• Many of our electronic products come with a manufacturer’s warranty. Please refer to the warranty terms included with your product.

• Warranty claims must be made directly with the manufacturer or through our support team.

6. Contact Us

For any questions about our Return & Refund Policy, please contact:

TechCity Oman
📍 Shop #93, Elodea Shopping Complex, Azaiba , Muscat Oman
📧 support@techcityoman.com
📞 +968 7765 7726